Returns & Refunds Policy
At Golden Peanut Delights, we want you to be fully satisfied with your purchase. If for any reason you are not completely happy with your order, we're here to help. Please review our return and refund policy below:
Return Eligibility
Due to the nature of our products (edible snacks), we cannot accept returns on opened or consumed items. However, we understand that issues may arise during shipping, and we want to ensure your experience with us is a positive one.
If you received a damaged, defective, or incorrect item, please contact us immediately so we can resolve the issue.
How to Initiate a Return or Exchange
- Contact Us: Within 7 days of receiving your order, please reach out to our customer service team at [email protected] or via our Contact Us page.
- Provide Details: Include your order number, a description of the issue, and photos of the damaged or incorrect product (if applicable).
- Return Instructions: If your issue qualifies for a return or exchange, we will provide you with a return shipping label and further instructions on how to return the product.
Refunds
- Once we receive and inspect the returned item, we will notify you via email about the approval or rejection of your refund.
- If your return is approved, we will process a refund to your original payment method within 7–10 business days.
Exchanges
If you received a damaged or incorrect item and wish to exchange it, we will ship out a replacement at no extra cost to you. Simply follow the return instructions above, and we’ll get a new product to you as soon as possible.
Non-Returnable Items
- Due to health and safety regulations, opened or consumed products are not eligible for returns or refunds.
- Gift cards and any other non-product items are also not eligible for returns.
Shipping Costs
Shipping costs for returns are the responsibility of the customer, unless the return is due to an error on our part (e.g., damaged or incorrect items). Original shipping charges are non-refundable.
Damaged or Lost Packages
If your package is lost or damaged in transit, please contact us right away. We will work with the carrier to resolve the issue as quickly as possible.